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Privacy policy

” Privacy Policy — DOME ENTERTAINMENT CENTRE1. OverviewDOME ENTERTAINMENT CENTRE (“we,” “us,” “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, disclose, and transfer personal data about you, and sets out your rights under applicable data protection laws. You should read this Policy together with any other privacy notice we may provide when collecting your data.2. What is Personal Data?“Personal Data” means any information relating to a living individual who can be identified, directly or indirectly. This includes, but is not limited to, name, address, contact details, identification number, IP address, CCTV footage, access-card/fob data, audio or video recordings, location data, or any other data that may constitute special-category data (e.g. health information under certain circumstances).3. Who We Are & Contact InformationDOME ENTERTAINMENT CENTRE is the data controller responsible for processing the personal data collected from you. If you have any questions about this Privacy Policy, or wish to exercise your rights (see Section 18), you can contact us at:Email: [email protected]Data Protection Officer / Privacy Representative: Sinead Barry4. Updates to this Privacy Policy & Your Duty to Inform Us of ChangesWe keep our Privacy Policy under regular review. Please notify us if your personal data changes so we can update our records accordingly.5. Third-Party LinksOur website or marketing materials may link to third-party websites, social media, plugins or applications (e.g. Facebook, Instagram, YouTube, Twitter, etc.). We do not control those third-party sites, and this Policy does not apply to them. We encourage you to read their privacy notices if you follow such links.6. What Personal Data We Collect & How We Use ItWe may collect, store, and process different types of personal data about you, including:
  • Identity data: first name, last name, title, date of birth, gender, social-media profile.
  • Contact data: billing or home address, email address, telephone number.
  • Financial data: payment card or bank details (where required for bookings or purchases).
  • Transactional data: details of reservations, event bookings or other services you purchase with us.
  • Technical data: IP address, device/browser details, location (if relevant), time zone, operating system, etc.
  • Profile data: your interests, preferences, feedback, survey responses, history of services used.
  • Usage data: how you use our services, website, social media pages, or how you use DOME ENTERTAINMENT CENTRE facilities.
  • Marketing communications data: preferences for marketing communications, consent status, communication history.
  • Special-category data (only where needed and with explicit consent): e.g. health information if you disclose special dietary requirements, disabilities, accessibility needs, or other relevant information to allow us to provide services safely and appropriately.
7. How We Obtain Your InformationWe may collect your data by:
  • You — when you fill in contact or booking forms, subscribe to newsletters, request service bookings/reservations, provide feedback or complete surveys, enter competitions, send us emails or calls, or interact with our staff.
  • Automated technologies — when you visit our website, we may collect technical data (e.g. via cookies, server logs, device identifiers) if you consent to cookies beyond strictly necessary ones.
  • Third-party sources — e.g. if you book through a third-party booking platform, or via social media, or are introduced to us by a partner or referral.
8. Why We Process Your Data (Purposes & Legal Basis)We process your personal data for various reasons, including:
  • To perform a contract you have with us (e.g. booking, event reservation, purchase of services).
  • To comply with legal and regulatory obligations (e.g. record-keeping, safety, accounting).
  • For our legitimate business interests — for example, to manage our facilities, ensure safety and security (CCTV, staff training, maintenance), customer service, accounting, fraud prevention, and improving our services.
  • With your consent — especially for marketing communications, non-essential cookies, profiling, or processing special-category data for specific needs.
  • To protect vital interests — e.g. health or safety in emergency situations, or providing reasonable accommodation for accessibility needs.
9. Who We May Share Your Personal Data WithWe may share your personal data with:
  • Third-party service providers (e.g. IT or CRM providers, payment processors, marketing agencies, debt-collection agencies, event partners, security services) — only for purposes for which your data was collected and under contract requiring data protection.
  • Professional advisors as needed (e.g. legal, auditing, insurance) when required for business operations, legal compliance or claims.
  • Law enforcement, courts, government or regulatory bodies — where required by law or statutory obligation.
  • In case of sale, merger or restructuring of DOME ENTERTAINMENT CENTRE – we may share data with prospective purchasers or partners, but they will be required to use it under the same or similar terms.
  • Other internal departments or associated entities (if applicable) — only where necessary for fulfilling your contract or managing your data effectively, and only with your consent if for marketing.
We will not provide your personal data to third parties for marketing purposes unless you have consented to this.10. Data Retention / How Long We Keep Your DataWe retain your personal data only as long as necessary:
  • For the duration of the contract or service provision (e.g. your booking or event).
  • Or longer if we have a legitimate business interest — e.g. accounting, legal compliance, record-keeping, safety, fraud prevention.
  • Or for as long defined by applicable law or regulation.
When we no longer need your data, it will be securely deleted or anonymised.11. Transfers Outside the European Economic Area (EEA)If we transfer or store your data outside the EEA (e.g. if using third-party service providers or cloud services based outside the EEA), we will ensure appropriate safeguards are in place — such as EU-approved standard contractual clauses, or that the destination country offers an adequate level of protection — in compliance with data protection law.12. Marketing CommunicationsIf you consent, we may use your name, contact details (email, phone, address) to send you marketing or promotional communications about events, offers, services, or facilities at DOME ENTERTAINMENT CENTRE.If you are an existing customer and have not opted out, we may communicate with you based on our legitimate business interests.You can unsubscribe or withdraw consent at any time, by contacting us or following opt-out instructions in any communication we send.We will not share your personal data with third parties for their own marketing purposes without your explicit consent.13. Automated Processing & ProfilingWe may analyse your personal data by automated means (e.g. data analytics, profiling for marketing or improving services).You have the right to object to such processing at any time by contacting us.14. Security, CCTV & SafetyWe operate security measures (e.g. CCTV) at DOME ENTERTAINMENT CENTRE for safety, security of staff, visitors, and assets. CCTV footage will be recorded and stored for a limited period (e.g. 30–90 days — or as legally required) except when needed for investigations. Access to recorded footage will be restricted to authorised personnel only.Recorded footage will only be disclosed to third parties when legally required (e.g. law enforcement). Prominent signage will indicate CCTV usage throughout our premises.15. What Happens if You Don’t Provide Required DataIf you fail to provide personal data we request (e.g. to fulfill a booking or legal requirement), we may be unable to provide the requested service, or we may have to cancel the booking or contract. We will notify you if that is the case.16. Information Security & Data BreachesWe are committed to keeping your personal data secure, using industry-standard safeguards (encryption, secure storage, access controls).In the unlikely event of a data breach, we will take steps to notify you and any relevant authorities, in accordance with data protection laws.17. Your RightsUnder applicable data protection laws, you have the right to:
  • Access the personal data we hold about you.
  • Request correction of inaccurate data (“rectification”).
  • Request deletion of your data (“erasure” / “right to be forgotten”), where applicable.
  • Request restriction of processing.
  • Request data portability (where applicable).
  • Object to processing (including automated processing/profiling).
If you wish to exercise any of these rights, please contact us using the contact details above. We will respond within a reasonable timeframe (e.g. within one month, or longer if legally permitted).You also have the right to lodge a complaint with the relevant supervisory authority.18. Changes to This Privacy PolicyWe may update this Privacy Policy from time to time in response to changes in law, guidance, business practices or our services. We will publish the updated version on our website and encourage you to check it regularly.